Following a nightmarish 12 hours for Macca’s locations worldwide on Friday, several restaurants managed to reopen after being temporarily closed.

In a conversation with Weekend Today, tech expert Trevor Long informed the hosts that the problem was unlikely to have been caused by a hack or any other cybersecurity threat.

“What I would suggest is that somewhere within the network, a routing issue has halted all traffic on the McDonald's network, impacting the point of sale,” Long clarified.

READ MORE

Macca’s Is Serving Up Adult Collectable Boxes Designed By Streetwear King Kerwin Frost

“This has affected every facet of the business, including their back office systems.”

Macca’s later clarified that the issue stemmed from a third-party tech provider, which, truth be told, sounds rather anticlimactic.

In Australia, the disruption began at 4:30 pm, with certain restaurants experiencing ongoing issues until 8:30 pm that evening.

I can hardly imagine anything worse. Picture missing out on a drunken, late-night Big Mac Meal due to … tech issues.

According to The Advertiser, staff at a Macca’s branch in South Australia reportedly resorted to jotting down orders on physical paper (what even is that?) and requested cash-only transactions (again, what even is that?).

READ MORE

Macca’s Is Serving Up Adult Happy Meals And My Childhood Is Now Cured

The MyMacca’s app also faced issues with digital payments.

Recently, Macca’s transitioned to utilizing Google Cloud, an online service that aids in data storage, analytics, and management tools.

The agreement between Macca’s and Google was established as part of a multi-year plan to host the company’s computations in the Cloud, instead of on physical servers.

READ MORE

Who Is Kerwin Frost, The Fashion World Darling Whose Macca’s Collab Has Finally Hit Aus Shores?

This was intended to reduce the time taken to order fries (enhancing kiosk speeds) and assist managers in organizing which staff members are responsible for fry duty (scheduling).

The outage is not thought to be connected to this transition.

The disruption impacted not only Australia but also Japan, the United Kingdom, and New Zealand, where more restaurants were compelled to close. As reported by the ABC, Canada, Hong Kong, Germany, and Austria were also ensnared in the tech failure.

Header image Kokkai Ng via iStock.